TERMS & CONDITIONS

Returns Conditions for Reichenberg.co

At Reichenberg Studio, we aim to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied, you may return your items under the following conditions:

1. Eligibility for Returns

• Timeframe: Items must be returned within 30 days of delivery.

• Condition: Returned items must be:

• In their original condition (unused, unwashed, and undamaged).

• Accompanied by the original packaging, tags, and any included accessories or documentation.

• Exclusions: Custom-made, personalized, or clearance items are not eligible for returns unless they arrive damaged or defective.

2. How to Initiate a Return

1. Visit our Return Policy page on Reichenberg.co.

2. Fill out the return request form or contact our customer support team at [Insert Contact Email].

3. We will provide you with a pre-paid return shipping label and further instructions.

3. Refund Process

• Once your return is received and inspected, you will be notified via email about the status of your refund.

• Refunds will be issued to the original payment method used during purchase.

• Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [Insert Contact Email] with:

• A detailed description of the issue.

• Photos of the damaged or defective item.

We will promptly arrange for a replacement or refund at no additional cost to you.

5. Shipping Costs for Returns

• Free Worldwide Returns: We offer free returns for all eligible items within the specified timeframe.

• For international customers, any customs duties, taxes, or fees associated with returning items will be covered by Reichenberg Studio.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check with your bank or payment provider for any delays.

2. If the issue persists, contact us at [Insert Contact Email] for further assistance.

7. Contact Us

For any questions or concerns about returns, please reach out to our support team.